Effective Date: 15/02/2025
At BiFiles Chat, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our chat service.
1. Information We Collect
We may collect personal information you provide directly, such as your username, email address (for registered users), and any data shared during support inquiries. For Guest Login users, only a nickname is required, but we may collect IP addresses and device information for security purposes.
2. How We Use Your Information
We use collected data to:
Provide and maintain our chat service
Improve user experience and platform functionality
Communicate with you, including responding to inquiries
Ensure the security of our platform
3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Data is stored on secure servers within the European Union and retained only as long as necessary.
4. Cookies
We use cookies to enhance your experience, such as remembering login sessions and collecting anonymous analytics. You can manage cookie preferences through your browser settings.
5. Audio and Video Chat
When using audio or video chat features, your data is processed securely. BiFiles Chat does not store or record audio/video sessions unless explicitly stated.
6. Third-Party Services
We do not sell or rent your data. Trusted service providers assist us with platform operations under strict confidentiality agreements.
7. Data Sharing with Other BiFiles Platforms
BiFiles Chat is part of the BiFiles platform, which includes Community Blogs, Community Forum, and Meet & Connect. Data may be shared across these platforms for seamless user experience, but only with your consent.
8. Your Rights (GDPR/AVG)
You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted here, and continued use indicates acceptance.
10. Contact Us
If you have any questions, contact us at support@bifiles.com.
Thank you for trusting BiFiles Chat with your privacy.